Customer portals
Accounts, service access, documents and request tracking.
Web app & SaaS
A customer portal, service platform or SaaS: we build the product and integrations that let your users work online.
Let’s discuss your projectUSE CASES BEFORE TECHNOLOGY
Accounts, service access, documents and request tracking.
Organisation, role, subscription and user journey management.
Shared data, communication and access tailored to each stakeholder.
We define roles, data and flows before building. Authentication, any payments and hosting constraints are part of product and technical decisions.
FOR OUR FIRST CONVERSATION
Before expanding the platform, let’s identify who it serves and what an initial version needs to enable.
You don’t need a complete specification to get started.
HOW IT WORKS
A SaaS product is more than its screens. Permissions, organisations and data flows shape how it works.
Clients, teams and administrators.
Journeys and access based on roles.
APIs, rules, services and subscriptions.
Organisations and integrations.
Data separation between organisations and access rights are designed around your platform model.
Concrete decisions, before turning them into development work.
We distinguish features essential to initial use from future development. The backlog makes trade-offs visible: priority journeys, dependencies and acceptance criteria.
To agree: what the first version needs to enable.Can a user belong to several organisations? Who invites, administers or views data? These rules structure accounts, workspaces and access controls.
To agree: roles, scopes and data separation.Where the product requires it, we define subscriptions, payment events, notifications and connections to your other tools. Failure cases are addressed alongside normal journeys.
To agree: chosen services and operating rules.We specify environments, deployment, backups and monitoring needs. Expected volumes and recovery constraints guide the architecture.
To agree: operating context and responsibilities.A DEFINED PROJECT, VISIBLE PROGRESS
Use cases, initial scope, roles and prototype.
The product’s roles, journeys and priorities.
Interfaces, business logic, data and integrations.
Usable features at each iteration.
Acceptance testing, deployment, documentation and operational requirements.
The product, configuration and documentation.
The scope and deliverables are specified in the proposal.
Yes. We define an initial scope that fits the use case to test. Further features are prioritised in a backlog based on your feedback and product constraints.
Yes, according to your business model and chosen services. Payment journeys, access rights and billing events are defined before development.
Yes, depending on available APIs, access and formats. We review flows, volumes and failure cases before defining the integrations to build.
Architecture choices, access, the data model and deployment requirements are documented. Handover is prepared with the people who will maintain the product.
DESIGN & DEVELOPMENT
From mobile products to business tools, the expertise your project needs.
iOS and Android apps, from initial user journeys to publication on the stores.
Explore the serviceCustom tools for your internal processes, data and business rules.
Explore the serviceAssistants and automation integrated into your workflows, with evaluated results and defined controls.
Explore the service